Online & Tele Counselling

The History of Online Counselling

The History of Online Counselling

Online counselling, also referred to as e-counselling and telecounselling, is mental health services and assistance which is provided over the internet. Typical means of providing online counselling include video conferencing, messaging, phone calls, and emailing which can happen either in real-time (such as video conferencing) or in a time-delayed format (such as emailing).

Whilst there’s no doubt that online counselling has certain limitations, it is fast becoming a vital resource for a growing number of people who require much needed support and assistance. Despite such limitations, online counselling also has many advantages over traditional counselling such as the convenience and accessibility that this delivery method offers. In today’s article, we’ll be discussing the history of online counselling along with the effectiveness of this method when compared with traditional face-to-face counselling.


History of Online Counselling

The idea of distance communication provided by a counselor to a client is not a new concept. The famous Sigmund Freud commonly used letters to communicate with clients to provide vital support and assistance. Furthermore, self-help groups and research emerged once the internet was released, and many people have benefited from gaining more knowledge about their conditions and means of treatment.

In more recent times, the growth of online counseling has given rise to the foundation of the International Society for Mental Health Online. This organisation recognized the growing need for online health care and offers information and guidelines for clients who are actively seeking to receive mental health support over the internet. In addition, online apps such as Talkspace and BetterHelp, which are devoted to mental health services, offer information and prices regarding various treatment options.


Effectiveness of Online Counselling

While some forms of online counselling have more limitations than others, recent studies have suggested that clients benefit greatly from a range of online counselling services. The World Journal of Psychiatry published a study which showed that clients who receive mental health services through video conferencing had high levels of satisfaction and improvement to their state of mental health. Additionally, further research has suggested that online counselling is an effective treatment option for a number of health issues and is particularly effective for people who live in rural areas where accessibility to counselling and therapy services is limited.

Several recent studies have suggested that online Cognitive Behavioural Therapy (CBT) combined with online clinical care was highly effective in the treatment of anxiety, depression, PTSD, and other forms of emotional distress. In fact, a 2015 study showed that online counselling using CBT was equally effective as traditional face-to-face counselling in the treatment of anxiety disorders.

While it’s clear that online counselling is not always appropriate for all cases, there are many people who will benefit from seeking mental health services and speaking with a qualified and experienced counselling in a comfortable environment. It’s paramount that counsellors who are offering online services are complying with confidentiality and privacy guidelines that are required for traditional face-to-face counselling.



Online counselling has been used widely in the past to help people in the treatment of their mental health conditions. Not everyone is available to travel to the physical office of a counsellor to receive these services, and for those people, online counselling has been invaluable to their treatment outcomes. While research suggests that online counselling is effective in the treatment of mental health conditions, it’s clearly not suitable for all cases such as those with substance addiction, psychiatric conditions, and schizophrenia.

Online counselling offers an accessible, convenient, and affordable means of providing counselling services to people who prefer to receive treatment in the comfort of their own homes. If you’re interested in receiving the benefits of online counselling, reach out to the experts at Stack Counselling today.

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The Advantages of Online Counselling

The Advantages of Online Counselling

In today’s modern world, technology has an enormous impact on our lives. All the tasks we needed to do manually, such as buying groceries, shopping, banking, and even entertainment can now be done online from the comfort of our own homes. The world continues to change dramatically, and the global pandemic that we’re currently experiencing is playing a major role with social distancing and the need for isolation. Working from home has become the norm and there are many benefits that people are enjoying with seemingly little reduction in productivity.

One industry that is embracing the use of technology is health practitioners, particularly counsellors and therapists. Online counselling is fast becoming a common method for counsellors to provide support and assistance to clients during this time of social distancing and isolation. Recently there has been increasing debate regarding the effectiveness of online counselling when compared with traditional counselling. To give you a clearer picture on the topic, today we’ll be comparing the two by discussing the advantages of online counselling.

Online Counselling is Just As Effective

There have been a variety of studies that have shown that online counselling, when combined with cognitive behaviour therapy, is very effective for a range of clinical issues. Online Counselling, or e-counselling/telecounselling, can be defined as any type of counselling provided which is not face-to-face. Examples of this include phone, email, text, and online video calls. The most effective form of online counselling is using video calls which is almost the same as traditional face-to-face counselling, except it has several key advantages.


Online counselling allows virtually anyone to connect to a counsellor for support and assistance. Where traditional counselling requires clients to visit a physical location at an agreed time, online counselling overcomes barriers that may stop certain people from receiving treatment. Online counselling can be performed anywhere at anytime using a laptop, tablet, or mobile phone which is extremely useful for those living in remote or rural areas where access to counselling services is non-existent. In addition to this, people who are unable to leave their homes due to physical disabilities or medical conditions can easily access online counselling with little inconvenience.

One age group who greatly benefit from online counselling are children and teenagers who are extremely comfortable using technology and who often prefer online counselling to traditional counselling. Along with this, people with hearing or visual impairments also benefit greatly from this technology. As long as you have an internet connection and a device to connect online, you can receive the benefits of online counselling.


Where most of us need to take time off work to attend doctors and counselling appointments, online counselling offers an extremely convenient alternative. Text and email counselling are quick and effective and can be performed at obscure times such as during the night and in the morning. In addition, most online counsellors will have flexible hours due to the fact they don’t have to travel to and from work and typically offer appointments outside of business hours. Therapists also benefit from counselling online because they can extend their geographical location and schedule appointments when there is high demand.

Additionally, people who feel uncomfortable with traditional face-to-face counselling will find online counselling more suitable and relaxing as they’ll be attend appointments from the comfort of their own home. People with social phobias, agoraphobia, or anxiety disorders may find it difficult talking to a counsellor face-to-face and along with the social stigma they receive when walking into a counselling practice.


Online counselling is typically far more economical for all parties involved. Considering that online counsellors don’t need to rent a commercial space and have considerably overhead lower costs, they generally pass these savings onto the client in the form of lower fees. Compared with traditional counselling, studies have shown that online counsellors fees are between 20 and 40% lower than traditional counsellors. Not only are clients receiving effective counselling services at lower costs, they will typically receive the same rebate from their health insurance provider if they have the appropriate cover.

As with most mental health and psychological conditions, speaking to an experienced professional is always beneficial. Knowing that help is only an email or video call away can help people put things into perspective and overcome small hurdles until their next online counselling appointment. During times of isolation and self-distancing, speaking with an online counsellor is not only just as effective as traditional counselling, but it’s more accessible, convenient, and affordable.

If you’re in need of support and assistance, don’t wait any longer. Get in touch with the experts at Stack Counselling by emailing All new clients are entitled to a free 15-minute appointment, so why wait? Contact Stack Counselling today.